wisdom77 Platform Privacy Notice

This page describes what we collect when you use wisdom77 and how we keep that data protected. We at wisdom77 are committed to transparent data handling and comply with applicable privacy regulations across all regions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

Our privacy practices cover account information, transaction records, gameplay history, and technical data collected during your use of wisdom77. We explain how we use this information, who may access it, your rights regarding your data, and how you can contact us with privacy concerns. By opening an account on wisdom77, you consent to the collection and use of data as described in this policy.

If you have questions about our privacy practices or wish to exercise your rights, our support team is available in English via email or live chat to assist you.

What data we collect from wisdom77 members

We at wisdom77 collect personal information at account opening, during account verification (KYC), and throughout your use of the platform. When you register, we collect your email address, chosen password, phone number, and date of birth. During KYC verification, we request your government-issued ID (KTP, passport, or driving license), proof of address (utility bill or bank statement), and full legal name. We also collect payment method information when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet).

We at wisdom77 also collect behavioural and transactional data: which games you play (Liga 1 betting, Aviator, Sweet Bonanza, live-dealer tables), your bet amounts, your balance history, and IP address and device information from your browser or app. This data helps us detect fraud, personalise your tier progression, calculate your cashback rewards, and improve platform performance. We do not intentionally collect sensitive health or biometric data unless required by regulatory investigation.

Cookies and tracking technologies

We at wisdom77 use cookies to maintain your login session, remember your preferences (such as your preferred payment method or language), and track your activity for fraud prevention and analytics. Session cookies are temporary and expire when you close your browser. Persistent cookies remain on your device for up to one year and are used to recognise you on repeat visits.

We also employ pixel tracking and similar technologies to understand how you navigate the platform—which pages you visit, how long you stay, and which games you access. This data is used to improve user experience and identify technical issues. You may disable cookies in your browser settings, though this may affect your ability to log in or access certain features on wisdom77.

How we use and protect your data at wisdom77

We at wisdom77 use your personal data for several purposes: to process your deposits and withdrawals, calculate your tier progression and weekly cashback, send you promotional offers (if you opt in), respond to support requests, and comply with legal and regulatory obligations. We do not sell your data to third parties. We may share anonymised or aggregated data with research partners or regulatory bodies if required by law, but we will not disclose your identity without your permission.

Data storage and jurisdiction

We at wisdom77 store your personal data on secure servers located in multiple jurisdictions to ensure redundancy and availability. Some servers may be located outside your home country; by using wisdom77, you consent to your data being transferred to and stored in jurisdictions other than your own. Our data centres maintain standard security certifications (ISO 27001) and comply with applicable data-protection regulations.

Your rights and data access on wisdom77

We at wisdom77 provide you with the right to access, correct, and request deletion of your personal data. You may log into your wisdom77 account at any time to view or update your profile information. If you wish to download a complete copy of your personal data (right to data portability), contact our support team; we will provide your information in a machine-readable format within 30 days.

You may also request that we delete your account and associated data, subject to legal retention requirements (for example, we must retain transaction records for anti-money-laundering compliance). If you request account deletion, your profile and gameplay history are removed, though your withdrawal history may be retained for regulatory purposes. Deletion requests are processed within 30 business days; we will notify you once your account has been permanently closed.

• Access your data: Log into your wisdom77 account anytime to view your profile, transaction history, and tier status.
• Correct inaccuracies: Update your email, phone number, or address via your account settings or by contacting support.
• Request deletion: Contact our support team to request account closure and permanent data deletion, subject to legal holds.
• Download your data: Request a complete personal data export in a portable format via email or live chat.
• Opt out of promotions: Uncheck promotional email preferences in your account settings; you may still receive transactional notifications (e.g., deposit confirmations, tier upgrades).

Third-party processors and service partners

We at wisdom77 work with trusted third-party service providers to operate the platform. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banking partners online payment, e-wallet, mobile banking, local payment) receive limited personal data—account name, phone number, and transaction details—only to process your deposits and withdrawals. These processors maintain their own privacy policies; we recommend reviewing them. Our live-chat support platform may store chat transcripts for quality assurance; these are retained for up to 90 days and then deleted.

We at wisdom77 also use analytics and fraud-detection services to monitor platform security and improve user experience. These partners receive anonymised event data (e.g., "user from Jakarta logged in at 2 PM on Idul Fitri") but never receive your name, email, or payment details. All third-party processors are contractually obligated to protect your data and use it only for the services we commission.

Policy updates and contact information

We at wisdom77 may update this privacy policy from time to time. Material changes will be communicated via email and in-app notification before they take effect. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy. If you do not agree with changes, you may close your account and request a data-deletion review as described above.

If you have privacy concerns, questions about our data practices, or wish to exercise your rights, contact our support team via FAQlive chat (available on the wisdom77 platform), or email at [email protected]. We will respond to all data requests and privacy inquiries within 14 business days. Your privacy is important to us; we are committed to handling your data responsibly and transparently.

Privacy commitments and compliance at wisdom77

We at wisdom77 operate with the principle that your personal information belongs to you. We collect only what is necessary to operate our platform, provide customer support, comply with regulatory requirements, and improve your experience. We do not mine your data for purposes unrelated to our services, and we do not monetise your information by selling it to advertisers or data brokers.

We are committed to compliance with applicable data-protection laws in all jurisdictions where we operate. Our security practices include regular penetration testing, vulnerability scanning, and staff training on data handling. We maintain an incident-response plan; if a data breach occurs, we will notify affected members and relevant authorities within the timeframes required by law.

By using wisdom77, you understand and accept our privacy practices as outlined in this policy. We welcome your feedback on how we can better protect your privacy. Contact our team anytime with suggestions, concerns, or questions about our data handling practices.